Frequently Asked Questions

Questions by Category

Shipping & Returns

  • Do you ship internationally?

-It depends on the destination.

 Due to the COVID-19, delivery to some countries is currently not possible.


If you place an order from a non-delivery area, we will cancel your order and refund the payment soon.

Thank you for your understanding.


  • How long does it take to ship my order?

-Usually your order will be shipped within 1-2 business days after placing your order.


  • How can I track my order?

 -Go to the order page you want to track. Select Track Package next to your order. 


  • Do you accept returns?

-We do accept returns.   Please see KISO return/refund policy for the details.


  • How long does it take to process a refund?

-Please allow at least 5 to 10 business days from the receipt of your item to process your refund.


Placing and Order

  • What payment methods do you accept?

-We accept credit card (Visa, MasterCard, Discover and American Express).

General Questions

●Do you have physical stores?

-We're an online-only retailer.


  • Where can I follow you on social media?

We have an Instagram account.  Please access the following link: 


Contact Us

  • How can I contact your customer service?

If you have any questions, please contact us at: