Frequently Asked Questions
Questions by Category
Shipping & Returns
- Do you ship internationally?
-It depends on the destination.
Due to the COVID-19, delivery to some countries is currently not possible.
If you place an order from a non-delivery area, we will cancel your order and refund the payment soon.
Thank you for your understanding.
- How long does it take to ship my order?
-Usually your order will be shipped within 1-2 business days after placing your order.
- How can I track my order?
-Go to the order page you want to track. Select Track Package next to your order.
- Do you accept returns?
-We do accept returns. Please see KISO return/refund policy for the details.
- How long does it take to process a refund?
-Please allow at least 5 to 10 business days from the receipt of your item to process your refund.
Placing and Order
- What payment methods do you accept?
-We accept credit card (Visa, MasterCard, Discover and American Express).
●Do you have physical stores?
-We're an online-only retailer.
- Where can I follow you on social media?
We have an Instagram account. Please access the following link:
- How can I contact your customer service?
If you have any questions, please contact us at: