SHOPPING RETURN

Return / Refund Policy

March 2023

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Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy.

RETURNS

You can return any unwanted products within 30 days from the date of purchase.

 

RETURN PROCESS

To return an item, please email customer service at business@kisocare.co.jp to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase and mail your return item to the following address:

KISOCARE CO., LTD

2nd Fl. Asahi Bldg, 4-14-1 Kitahorie, Nishi-ku, Osaka-city, Osaka, JAPAN ZIP CODE 550-0014

 

Return shipping charges will be paid or reimbursed by us.  We strongly recommend that you use a trackable method to mail your return item. 

REFUNDS

After receiving your item, we will inspect it and process your refund.  Please allow at least 5 to 10 business days from the receipt of your item to process your refund.  We will notify you by email when your return has been processed.   If the product is damaged in any way, or you have initiated the return after 30 days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions feel free to contact our customer support team.

For defective or damaged products, please email us to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

business@kisocare.co.jp

Notations are based on the Specified Commercial Transaction Act